Nationwide Title Clearing, Inc. is the nation’s leading title and documents procurement company as noted that eight out of the top ten retail mortgage processing companies in the United States counts on Nationwide for their document research and procurement.
Nationwide currently provides lien releases, assignments, document retrieval, final document processing, nationwide abstractor services, lien verification reporting, tax status reports, assignment verification reports, and many other functions that retail mortgage companies require.
The mortgage industry is very fast-paced, yet it demands impeccable accuracy and speed of delivery. Nationwide has a .78% failure rate when they are searching for documents and a 99.89% compliance rate. These are incredible statistics when the sheer volume that the company manages is taken into consideration.
The key to it all with Nationwide is the excellent staff of employees, 570 plus in all, who are experts in their areas of performance. Only the best of the best are considered for employment as people are screened to have the best opportunity of succeeding. Once employees are hired, they go through three intensive weeks of training. Once they are out of training and working, they are monitored by a trainer until they master their task at that level.
Employees also have an additional 150 advanced training modules which prepare them for advancement as well as increasing their general knowledge. Time is set aside for employees to access and profit from these study modules. About 50% to 70% of the entire workforce is actively pursuing the advanced training continually.
Nationwide is a good place to work and employees like to stay there. The pay is good and so are the benefits, but the key point for them is that they are challenged in a good way and rewarded when they do well.
John Hillman, CEO of Nationwide recently said it best when he remarked on an industry podcast what the company has learned over the past 25 years. Hillman said that the mortgage business could be a very serious and stressful occupation. It is important to keep things as light as possible and not put too much pressure on employees. That is not easy in a pressure cooker environment, but the emphasis is on the employees and showing them how to handle the pressure.
Hillman stated that everyone takes care of each other and that seems to work. The ability to handle the pressure is incorporated in the training and employees are give tools to use that automates a lot of what formerly caused tension and pressure, and everyone knows how to help each other through the difficult times.
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